Returns & Exchanges
At SOBU, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return policy on all standard items. If your new piece doesn't fit your space or style as expected, we are here to help you coordinate a return or exchange.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and a brief reason for the return.
Prepare the Item
Carefully disassemble the furniture and pack it back into its original shipping crates or boxes to ensure it remains protected during transit.
Schedule Pickup
We will arrange a professional carrier to collect the item from your home; please note that return shipping fees will be deducted from your final refund.
Receive Refund
Once our warehouse inspects the returned item and confirms it is in original condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing